Privacy Policy

1. Overview & Lawful Processing Basis

Welcome to DemoDekho.in. We respect your privacy and process personal data in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023. We collect and process your personal data under the lawful bases of: (a) Explicit Consent, which you can manage or withdraw at any time; and (b) Performance of Contract, to establish and maintain your client dashboard portal.

2. Information We Collect

We collect and process the following categories of data:

• Contact Information: Your name, phone number, email address, and username.
• Usage & Diagnostic Data: IP hashes, browser user agent hashes, and cookie preferences.
• Live Chat Logs: Chat logs generated during support assistance. All client-admin live chats are encrypted securely using AES-GCM standard keys.
• Document Uploads: Voluntary project brief attachments (PDF, DOCX, TXT) and their parsed content.

3. Child Safety & Age-Appropriate Processing

In accordance with Section 9 of the DPDP Act 2023, a minor is defined as any individual under 18 years of age. Minor registrations require verifiable parental or lawful guardian consent. We strictly do not subject minor profiles to tracking, behavioral analysis, profiling, or targeted advertising. All minor processing is restricted to basic operational billing and transactional updates.

4. How We Use Your Information

We utilize the collected information to setup your DemoDekho client dashboard, verify transaction references, answer support inquiries, and secure the portal from unauthorized access.

5. Data Retention & Erasure

We enforce storage minimization and retention constraints. Live chat logs and file attachments are purged automatically after 30 days of inactivity. Client profile logs and financial transactions are maintained for 7 years as required for tax compliance under Indian fiscal statutes, after which they are permanently deleted or anonymized.

6. Data Principal Rights (Sections 10-14)

You possess statutory rights under the DPDP Act, including: the Right to Access summary data, Right to Correction and Completing records, Right to Erasure, and the Right to Nominate a representative to manage your data rights. You can exercise these rights directly within the DPDP Act Privacy Centre located inside your client dashboard, or by contacting our Grievance Desk.

7. Grievance Redressal Desk & DPO

If you have any questions or wish to file a complaint regarding our processing of your personal data, you may contact our Grievance Officer directly: